Portfolio

Sharjah Digital Department

Project Overview

I led the end-to-end execution of the Sharjah Smart Services Integration on Sharjah Digital Department, a city-wide digital transformation initiative designed to integrate multiple public and private services into a unified government platform. The objective was to enhance the citizen experience by providing seamless, 24/7 access to services through a centralized digital ecosystem.

Key Responsibilities

• Initiating: Defined the project scope along with many stakeholders including but not limited to
  RAFID,
  Al Ansari Exchange,
  Ministry of Interior (MOI),
  Sharjah Municipality,
  Digital Payment System (Tahseel),
  Sharjah Airport,
  Sharjah RTA, and
  UAE Pass. Confirmed alignment on regulatory requirements and integration standards.
• Planning: Created and prioritized product backlogs for each service area. Coordinated resource plans with internal teams and vendors. Used Agile principles to define minimum viable integrations.
• Executing: Managed delivery using Scrum practices, delivering key integrations for various public and private entities. Oversaw cross-agency dependencies and technical blockers.
• Monitoring & Controlling: Tracked sprint progress with velocity charts, KPIs, and feedback loops to refine services and manage risks.
• Closing: Coordinated phase-wise retrospectives and documented project lessons. Ensured successful launches and post-launch support with MBRHE operations.

Completed Services:

• RAFID – Accident Reporting
• MOI Fines Payment
• Parking Subscription (Sharjah Municipality)
• MOI Driver License Renewal
• MOI Vehicle Registration Renewal
• Sharjah Airport – Flight Inquiry
• Sharjah Airport – Al Diyafa Lounge Reservation Services

In Progress:

• Sharjah RTA – Taxi Booking
• Parking Lot Payments and Availability

Technology Stack

Backend:

Java Spring Boot for backend development.

Architecture:

SOA, and Microservices for scalable and efficient service delivery.

Database:

Relational Databases (Oracle)

Caching:

Redis for faster data retrieval and improved application performance.

Integration:

APIs for seamless communication and data sharing across platforms.

The integration of multiple public services led to a 30% increase in citizen digital service usage, reducing in-person visits. The success of the digital services has paved the way for further service expansion and ongoing positive feedback from stakeholders.

Dubai Now – Emirati

Project Overview

In this project, I played a pivotal role in integrating various
MBRHE (Mohammed Bin Rashid Housing Establishment) services—including
Land Grant, Construction Grant, Land Loan, Construction Loan, Maintenance Grant,
and Maintenance Loan—into the
Dubai Now mobile application, a platform managed by the
Dubai Digital Department. This integration allowed seamless service access for Dubai residents,
enabling them to apply for and manage housing-related services through a unified mobile interface.

Additionally, I managed the delivery of MBRHE’s scope within the
Emirati Initiative, a cross-government digital transformation project. The project was structured in three phases:
Housing Grant Services, Housing Loan Services, and Ready Houses Services, using a hybrid approach that combined
Agile methods for internal collaboration with Waterfall-style phase delivery to meet regulatory requirements and align with inter-agency coordination.

The objective of the project was to digitize housing services for UAE citizens by integrating them into the DubaiNow mobile platform, creating a comprehensive and unified service experience.

Key Responsibilities

• Initiating: Defined project scope in collaboration with
  Digital Dubai and partner entities, including
  Dubai Municipality, a UAE bank,
  Dubai Electricity and Water Authority (DEWA),
  Etisalat,
  DU, and the
  Roads and Transport Authority (RTA).
• Planning: Facilitated sprint planning and backlog creation for each phase, assessed integration risks, and coordinated third-party readiness. Defined Waterfall-aligned milestones for government sign-offs and ensured alignment with stakeholder feedback cycles.
• Executing: Oversaw daily stand-ups and the iterative delivery of integration components. Managed development, internal testing, and external handovers. Coordinated with external IT teams to validate service logic and interfaces, addressing cross-agency data dependencies and technical blockers.
• Monitoring & Controlling: Tracked velocity, sprint KPIs, and stakeholder satisfaction metrics. Addressed testing discrepancies during UAT with real-time feedback loops. Managed blockers through collaborative issue boards, ensuring smooth inter-agency coordination.
• Closing: Led service launches following sign-offs and compliance verification. Held retrospectives for each phase and documented process lessons learned. Coordinated post-launch support with
  MBRHE operations.

Technology Used:

• Backend: Java Spring Boot
• Architecture: Microservices
• Database: Relational Databases (e.g., MySQL)
• Caching: Redis for faster data retrieval
• Platform: Integrated with
  Dubai Now mobile application
• Integration: APIs for service communication and data sharing

Outcomes:

The integration of MBRHE’s services into the
DubaiNow app significantly reduced manual processing time by over 40%, enhancing accessibility for thousands of citizens.
This successful initiative also enhanced stakeholder collaboration across six government entities, establishing a strong foundation for future service expansions.

Al Etihad Credit Bureau

Project Overview

The third project focused on integrating MBRHE services with the Al Etihad Credit Bureau (AECB) to validate loan repayment obligations for applicants. The integration enabled MBRHE to check if individuals who took loans (through Land Grant, Construction Loan, and other financial services) had any outstanding payment obligations. This step was essential for risk management and ensuring financial accountability for both the organization and the residents it serves.

Technology Used:

• Backend: Java Spring Boot
• Integration: API communication with Al Etihad Credit Bureau
• Database: Relational Database Management System (RDBMS)
• Cache: Redis for improved data access speed

Mendix

Project Overview

One of the major initiatives I worked on was the migration of internal systems to the Mendix platform, a no-code development environment. This involved migrating existing processes, workflows, and legacy systems into the Mendix environment, ensuring that they remained scalable and efficient. The transition aimed to reduce manual processes, enhance user experience, and improve the overall system design by leveraging no-code technology.

Technology Used:

• Platform: Mendix (No-Code)
• Workflow Integration: System and process design migration
• Technology Focus: No-code architecture and workflow automation

Saeed

Saeed Project Overview

In this project, I played a key role in implementing various municipality functions and services for the Abu Dhabi Municipality. The project aimed to streamline internal operations and enhance the service delivery experience for internal employees and clients. Two distinct user roles were involved: internal employees and clients, each with specific functionalities and access levels within the system.

Technology Used:

• Backend: Spring MVC
• Database: Oracle Database
• API: REST APIs for system integration
• User Types: Internal employees and clients

New Project: ADCMC System Development

The Emergencies, Crisis and Disasters Management Center (ADCMC) is responsible for drafting policies, strategies, and plans related to emergency, crisis, and disaster management. The Center conducts studies, field visits, and audit and evaluation operations to ensure that entities are prepared to face challenges and recover quickly. It also plays a key role in enhancing knowledge exchange and coordination with various stakeholders and authorities. The project aims to elevate Abu Dhabi’s capability to effectively manage emergencies and crises.

Key Partners and Stakeholders

• Abu Dhabi Customs
• Department of Community Development
• Department of Health
• Abu Dhabi Police
• Abu Dhabi Defense Authorities
• Abu Dhabi Digital Authorities
• Department of Education and Knowledge
• Department of Economic Development
• Department of Municipalities and Transport
• Environment Agency
• Emirates Red Crescent
• Abu Dhabi Government Media Office

System Functionalities

• Real-time incident management: Provides a centralized platform to manage incidents and allocate resources effectively in collaboration with key stakeholders.
• Multi-Agency Coordination: Ensures seamless communication and data exchange between federal and local agencies involved in crisis management.
• Resource and Personnel Management: Allows agencies to manage and allocate human resources and equipment during emergencies.
• Incident Tracking and Reporting: Tracks ongoing incidents and provides real-time updates to all stakeholders, enhancing situational awareness.
• Admin Portal for Configurations: Provides an interface for managing system settings, configuring notifications, and overseeing incident management activities.
• Document Management System: Unified platform for storing and sharing critical documents, circulars, and reports during crises.
• Alert and Notification System: Sends alerts to agencies, staff, and the public regarding the ongoing emergency, providing detailed instructions for action.
• Incident Closure and Post-Incident Review: Facilitates the closure of incidents, tracks resolutions, and enables post-incident analysis to improve future responses.

Technology Stack

• Backend: Spring Boot
• Database: Oracle Database
• Front-end: Angular
• Document Management: IBM FileNet
• Integration: REST APIs for communication between different entities and systems

This integrated approach allows for rapid, coordinated responses to emergencies and crises, streamlining workflows and improving the ability to manage incidents effectively across the Abu Dhabi region.

Maids CC

Project Overview

At Maid CC, a company providing maid, driver, and housekeeper services, I contributed to the development of the Sales Module within their microservices architecture. The project used Spring Boot, REST APIs, and MariaDB (SQL) for robust and scalable service management.

Sales Module Features

The Sales Module focuses on the key components of the service hiring process, ensuring a seamless experience for both internal employees and customers. Key features include:

• Contract Management: Ensuring smooth contract creation, tracking, and updates.
• Maids Search and Interviewing: Facilitating the process of finding, filtering, and interviewing maids.
• Payments and Bank Integrations: Handling seamless payment processing and integration with various banking services for transactions.

Technology Used:

• Architecture: Microservices with Spring Boot
• Backend: REST APIs
• Database: MariaDB (SQL)
• Functionality: Contract Management, Maid Search, Interviewing, Payment Processing, Bank Integration

Correspondence Management System

Project Overview

I worked at Smartsoft Co. for three years, primarily focusing on product customization for their flagship product, the Correspondence Management System (CMS), built on IBM FileNet technology. During my tenure, I provided direct support to numerous clients, customizing and optimizing the system to meet their specific needs.

Project Description

The Correspondence Management System (CMS) is designed to streamline the management and tracking of business communications, enhancing efficiency and compliance across organizations. I worked with a diverse set of technologies and tools, including Java, Spring Boot, and Spring MVC, to develop custom features and solutions for clients.

In addition to customization, I provided technical support on IBM products such as IBM FileNet, IBM Content Navigator, and IBM DataCap. I also worked extensively with databases like IBM DB2, ORACLE Database, and SQL Server to ensure smooth system integration and performance.

Key Clients

• Qatar Ministry of Interior
• Ministry of Sports & Youth – Qatar
• Qatar Islamic Bank (QIB)
• Msheireb Properties
• Qatar Chemical Company (Q-Chem)
• Qatar Energy (QE)

Key Achievements

• Delivered multiple successful customizations for CMS, improving client efficiency and usability.
• Provided ongoing support to clients, ensuring their systems ran smoothly and were fully optimized.
• Contributed to several client-facing projects, strengthening the product’s adoption across a diverse customer base.

Key Responsibilities

• Product Customization: Customized the Correspondence Management System to fit specific client requirements, including adding new features and enhancing system workflows.
• Technical Support: Provided direct support to clients on IBM FileNet, IBM Content Navigator, and IBM DataCap, troubleshooting issues and offering solutions related to system performance and coding challenges.
• System Integration: Integrated CMS with IBM DB2, ORACLE Database, and SQL Server to ensure seamless data flow and storage management.

Technologies Used:

• Backend: Java, Spring Boot, Spring MVC, Spring JSF
• Database: IBM DB2, ORACLE Database, SQL Server
• IBM Technologies: IBM FileNet Java API, IBM Content Navigator, IBM DataCap, IBM Record Manager